FAQ (Frequently Asked Questions)

We offer a wide range of shop shelving solutions, including gondola shelving, wall shelving, corner shelving, and more. Our shelving options cater to various retail needs and store layouts.

To find the best shelving for your shop, consider factors such as available space, the type of products you sell, and your shop layout. Our team can assist you in choosing the most suitable shelving solution based on your specific requirements.

Yes, we offer customization options for our shop shelving. You can choose from different finishes, colours, and materials to ensure that the shelving seamlessly integrates with your shop’s design and branding.

Our shelving units are designed to accommodate various weight capacities based on the type and design. We provide detailed specifications for each shelving option, and our team can help you choose the right solution based on the weight of your products.

Yes, we offer professional installation services for our shop shelving. Our experienced team ensures that the shelving is installed securely and efficiently, minimizing any disruption to your business operations.

Absolutely. We offer a range of accessories such as hooks, baskets, signage holders, and more to enhance the functionality of your shop shelving. These accessories can help you optimize your display and improve customer engagement.

The lead time for ordering shop shelving may vary based on the customization and quantity of your order. Our sales team can provide you with specific information on lead times based on your requirements.

Yes, we provide discounts for bulk orders. Contact our sales team to discuss your specific requirements, and they will provide you with pricing and discount information based on the quantity of shelving units you need.

Our shop shelving is designed for durability and low maintenance. Regular cleaning with wet wipes is usually sufficient. We provide care instructions with each shelving unit to ensure they remain in excellent condition over time.

We have a return and exchange policy in place. Please refer to our terms and conditions for detailed information on returns and exchanges. If you have specific concerns, our customer service team is available to assist you.

We accept various forms of payment, including credit cards, debit cards, bank transfers, and. Our sales team will provide detailed payment options during the ordering process.

No, the prices listed on our website do not include VAT. VAT will be added to the total amount during the checkout process.

Yes, our online payment system is secure and encrypted to ensure the confidentiality of your financial information. We prioritize the safety and privacy of our customers' transactions.

Some payment methods may incur additional fees, such as credit card processing fees or international transaction fees. Our sales team will provide you with a breakdown of any associated fees based on your chosen payment method.

Sorry we do not offer any financing options.

The payment schedule for custom or bulk orders may vary depending on the size and nature of the order. Our sales team will provide you with a clear payment schedule and details during the order confirmation process.

Yes, we provide invoices for all shop shelving orders. Invoices include a detailed breakdown of the products, quantities, prices, and any applicable taxes or fees. You can request an invoice from our accounting department.

In some cases, a deposit may be required to confirm and initiate the production or customization of your shop shelving order. The deposit amount and terms will be communicated by our sales team.

Changes to an order after payment has been processed may be possible depending on the production stage. Contact our customer service team as soon as possible to discuss any necessary modifications to your shop shelving order.

Our refund policy outlines the terms and conditions for requesting refunds. If you have questions about our refund policy, please review the policy on our website or contact our customer service team for clarification.

To place an order for shop shelving collection and delivery, simply visit our website and browse through our collection. Once you've selected the items you need, proceed to the checkout, and you will find options for delivery. Choose the delivery method that suits you best.

The delivery charges are computed at the checkout, taking into account factors like the delivery location, order size, and any additional services requested. The complete cost, encompassing VAT and delivery charges, will be clearly specified before finalizing the purchase.

We offer standard and next day delivery options. Standard delivery typically takes 3 business days, while next day delivery ensures a faster turnaround, usually within 2 business days. Delivery charges may vary based on your location and the selected delivery speed.

Yes, we provide nationwide delivery for our shop shelving range. However, certain remote areas may have different delivery times and charges. Please check the delivery information during the checkout process for specific details.

Yes, once your order is processed and shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the real-time status of your shop shelving delivery on our website or the courier's tracking portal.

If you're not available at the time of delivery, the courier will typically leave a delivery notification with instructions on how to reschedule the delivery or pick up your items from a local depot. It's essential to follow the provided instructions promptly to ensure a smooth delivery process.

Currently, we do not offer the option to schedule specific delivery dates or times. However, you can track your shipment using the provided tracking number to stay informed about the expected delivery window.

If you choose to collect your shop shelving from our warehouse, please bring a copy of your order confirmation and a valid ID. Our staff will assist you in locating and loading your items. Please check the condition of the items before leaving the shops.

Yes, we have a return policy in place. If the shop shelving doesn't meet your expectations, please contact our customer support within 1 days of receiving the order. We will provide instructions on the return process and assist you in arranging a return or exchange.

No, there are no additional fees for collecting your shop shelving from our shops. However, please be aware of our shop hours and policies regarding collection to ensure a smooth and hassle-free experience.

If you have any further questions or need assistance with your shop shelving order, please contact our customer support team at 01617929881. Our dedicated team is ready to assist you with any queries or concerns you may have.